HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED?

Processing time for orders is 1-3 business days (business days do not include weekends or holidays). These times may be extended during holidays, launches/restocks, and promotions. Extended delays can also occur during the months of February-April and November-December. Your order may be shipped 3-5 business days after the order is placed. Your order confirmation email will state the current processing time. Once shipped, delivery time within the United States is within 5 business days and 7-10 business days internationally. Delivery dates are estimated, not guaranteed. We do not offer express/overnight shipping at this time.

Once the order ships, a tracking number will be emailed to you. The e-mail will contain shipment details, your tracking number, and a link to the DHL or FEDEX site. To track the order, click on the tracking number provided in the email 24-48 hours after you receive the tracking number for an update. All orders are shipped via DHL or FEDEX.

Please note we are not responsible for any shipping deliveries that may be affected by, but not limited to, the following: customs, natural occurrences, air/ground transportation strikes/delays or transfers from USPS to international mail carriers.

If you have not received a tracking number after 3 business days, please email us at team@shapesbyliz.com. Please check your junk/spam inbox then contact us. Shipping emails are sent to the email address you entered at checkout when placing your order. Please be sure to enter the correct email address at checkout.

Also, please be sure your shipping address is complete and correct (including apt and house numbers) as this may also delay your order from being shipped.

 

DOES SHAPESBYLIZ SHIP WORLDWIDE?

We ship worldwide via DHL or FEDEX International and Military orders may take up to 20 business days or longer to arrive. Items shipped outside of the United States are subject to duties, taxes, handling and/or other miscellaneous charges as defined by the country of import. These fees are not included in the cost of your order and therefore cannot be reimbursed by SHAPESBYLIZ. Sometimes, these fees must be paid in order to receive your package. Please check with your country’s customs office to determine what these additional costs will be prior to placing your order. Please be aware some international countries do not scan the package once it arrives in your country. If more than 20 business days pass, please contact your local post office or customs as the package may be held there.

The US Postal Service does not guarantee the delivery date and time of your package for standard/ first class mail.

AFTER MY ORDER IS SUBMITTED, CAN I MAKE CHANGES TO IT OR CANCEL IT?

We will attempt to make the change or cancel your order within the same day your order is made. If you contact us after the day you placed the order, we cannot guarantee the order can be changed or cancelled. This is partly due to the fact that most times we process orders during non business days/hours to ensure fast shipping. Depending on our volume and time of year, we may not be able to make any changes. If you made an error or you want to cancel your order after it has been processed and shipped, unfortunately, we will not be able to cancel the order or issue a refund. We can only ship to the address entered in PayPal checkout. If your address is incorrect, please email team@shapesbyliz.com immediately.

What will happen if my package is undeliverable to my address?
First, please check the status of the tracking number provided to you. If it states your package is undeliverable, please email us at team@shapesbyliz.com and we will instruct you on how to proceed. If we get your package in the mail, we will contact you via email to request an updated shipping address so that we can resend it to you. A return shipping fee will be invoiced to you to cover return shipping costs due to the unclaimed, invalid/undeliverable, etc address provided to us. This will need to be paid prior to us re-shipping your package. Your package must be received prior to us making any changes or re sending the order. Please be sure to enter your shipping address in PayPal correctly to avoid delays in receiving your order. We do not refund shipping fees.

What payment options do you accept?
We accept payments via Credit Card via PayPal in US Dollars only. PayPal allows customers to pay using their credit and debit cards, PayPal account balances, and bank accounts securely without sharing your personal information. Please be sure your billing and shipping address match your card in to avoid delays or declines.

We’re Sorry, We Do Not Accept: CODs, Layaway plan, Personal Checks, or Money Orders.

**Please note PayPal” E-Check” payments take an additional 5 business days to process. PayPal will not allow us to ship your order until they verify your payment has cleared.

 

WHAT IS YOUR RETURN POLICY?

All sales are final. Due to the intimate nature of OUR product, we do not give refunds, exchanges or credits for any reason. SHAPESBYLIZ reserves the right to refuse all unauthorized returns. By placing the order, you agree to our return policy and terms and conditions. Please email team@shapesbyliz.com for any other questions or concerns. A representative will respond within 24-48 hours.

DOES ANYONE ELSE SEE THE INFORMATION THAT I PROVIDE to SHAPESBYLIZ?

We respect your privacy. The information you provide will not be given to any third party.

WHAT IF MY ORDER IS INCORRECT OR IS MISSING AN ITEM?

While we try our best to process your order as quickly as possible, sometimes human errors can occur in fulfilling an order. Other times, the merchandise may be damaged during the shipping process. In these situations, we want to do everything we can to fix the error. If we made an error in the fulfillment of your order, please email us. You will be asked to provide clear photos of the package the order arrived in and the products received. Once we review the photos, we will review the issue and either authorize the exchange or explain the reason for denial of the exchange. If it is authorized, we will need the incorrect item returned to us in new, sealed and unused condition. Please allow up to 14 business days for us to process the incorrect/missing items once authorized. Due to sanitary reasons and COVID 19, If the incorrect item has been worn, opened or removed from packaging, we will not be able to accept the return/exchange regardless of error on SHAPESBYLIZ's behalf.  The item has been contaminated and is no longer resalable. Please note that items shipped using a mail forwarding service are not eligible for replacement/exchange/refund of any kind. In most cases, we will email a return label to you once your exchange is authorized. We cannot issue return labels to international customers.

All items are thoroughly checked and weighed prior to shipping. If an item is damaged, missing pieces or wrong item sent, please contact us within 24 hours from the date you received the package. Please be sure you checked the entire contents of your package. If you do not contact us within 24 hours, SHAPESBYLIZ will not be responsible for the items. Neither a replacement or refund will be issued.

*We reserve the right not to accept certain damaged items.

ADDITIONAL INFORMATION REGARDING ORDERS:

 
We reserve the right to refuse to process and order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order. Our customer service department may email you at the email address you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. To avoid delays, please be sure your name, billing and shipping address matches the card you are using. We reserve the right to cancel any order using any promotion or promotional code, at our sole discretion. If any order cancellation occurs you will be credited in full for the cancelled order(s) and your order will not be shipped. We do not make price adjustments. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.


HOW DO I GET MORE INFO ABOUT SHAPESBYLIZ?

Please follow us on social media @shapebyliz

How do I check on or contact someone about an order I have placed?

For questions regarding the status of your order, or any other questions, please email us at team@shapesbyliz.com