Return Policy

ONLINE RETURNS POLICY

NOTE: All returns are refunded via store credit in the form of a Shapesbyliz Discount Code in the amount of the item/items you've returned. All items with prices ending in $ .54 are considered Final Sale and cannot be returned for store credit. Items such as accessories, waist trainers bodysuits and or lingerie.

U.S. Domestic - Please send return items to 216 Atlanta Rd Suite F PMB 1009 Cumming, GA 30040. If you have any questions pertaining to your return please contact us here

International - Please send return items to 216 Atlanta Rd Suite F PMB 1009 Cumming, GA 30040. If you have any questions pertaining to your return please contact us here

Please be sure to send your item(s) back in full accordance with our return policy:

  • Items must be sent back within 10 days of the delivery date.
  • Items must be unworn, unwashed, and have original tags attached.
  • Items must be free of stains, makeup, deodorant, or wear.
  • Bodysuits, Waist Shaper, swimwear, and undergarments are non-returnable.
  • Beauty products, cosmetics, and accessories are non-returnable.
  • All returns will be refunded via form of a Shapes By Liz  Discount Code in the amount of the item/items you've returned.

 

  • A 50% restocking fee may be applied to Final Sale or sale items returned.
  • Returns are processed within 5-7 business days after your item(s) are delivered.
  • We do not provide pre-paid return labels; you are responsible for covering shipping costs to return.
  • Damaged, defective, or incorrect items must be reported within 5 business days of delivery. Please email team@shapesbyliz.com for assistance before returning.

  • All returns must include a return request form or packing slip. If you do not have a return request form here.
  • Return packages must include a return request form OR packing slip. If these are not filled out correctly, your return may experience issues in processing.
  • When sending back items from multiple orders, please fill out a return form or packing slip from each order returned.
  • Return drop-offs are not accepted at our Distribution Center or corporate office.
  • Shapes By Liz is not liable for any return packages that may become lost or stolen in transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

Additional notes: When returning by mail, you will be responsible for covering shipping costs to return items and shipping charges must be prepaid. Depending on the shipping method and carrier used to return, your return package may take several days or weeks to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in transit. Without proof of receipt and delivery, Shapes By Liz will not issue store credit for your returns. Once your return is fully processed, we will issue you store credit in the form of a Shapes By Liz  Discount Code in the amount of the item/items you've returned for use on a future purchase.

Returned to Sender & Refused Packages

This can happen if 1) an address is invalid or missing information 2) the carrier is unable to deliver your package 3) the order is refused by the customer at the time of delivery. Returned to the sender or refused packages will be restocked and you will be issued store credit in the form of a Shapes By Liz Discount Code in the amount of the item/items you've returned for use on a future purchase minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the Shapes By Liz Discount Code in the amount of the item/items you've returned to place a new order using the correct address. Keep in mind that we do not guarantee your items will be in-stock at the time of your reorder.

Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Shapes By Liz does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

Reserved Rights Regarding Returns

Shapes By Liz reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of “wardrobing;”
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
  • Potential fraudulent or criminal activity.

Similarly, Shapes By Liz  reserves the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.

Non-World Shapes By Liz items sent to our Distribution Center will be discarded upon receipt.

Wardrobing & Excessive Returns

Our Customer Protection Team handles situations in which our #shapesbyliz return history may be indicative of fraudulent activity or wardrobing. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a #wshapesbyliz shopper, we must ensure the safety, welfare, and comfort of all #shapesbyliz across the globe.

Shoe Return Policy

We accept shoe returns up to 10 days after delivery of your order so long as the shoes are unworn, show no signs of wear, and are returned in their original packaging along with the original packing slip. .

Note: Shoe returns are subject to all standard returns policies and procedures.

Final Sale Items

All items with prices ending in $.54 are considered Final Sale and cannot be returned for store credit. Intimate wears, Bodysuits, swimsuits, undergarments, bling clothing, lingerie, accessories, and "Party Wear" (such as Halloween costumes) are also considered Final Sale and non-returnable.

Note: Should you choose to return a Final Sale item, Shapes By Liz reserves the right to apply a 50% restocking fee so long as the item is sent back in accordance with our Return Policy and is in a resalable condition.

Exchanges

Because we can't ensure our #shapesbyliz will be issued the style/size they desire by the time their returned items come back to the Distribution Center, we are unable to accommodate exchanges by mail. Instead, we welcome you to return your item(s) in accordance with our Easy Returns policy and repurchase the item(s) in your desired size or style once your store credit is issued.

Damaged Items

Should you receive a damaged item, please take a photo of the item which clearly displays the damage and email the photo to our Customer Care team (team@shapesbyliz.com) along with a description of the damaged item and your Order Number. Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.

Defective, Incorrect, or Missing Items

Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please email team@shapesbyliz.com within two (2) days of delivery. Include a photo and description of the issue along with your Order Number to ensure a speedy resolution.

Returns by Mail

Complete a returns request form, and include it in your return package. If the return request form is not filled out correctly, your return may experience delays in processing. Kindly note that if you neglect to include the correct Order Number on the return form and/or the correct return item(s), we will be unable to process your return. Additionally, multiple order returns must be accompanied by separate return forms for each order.

Alternatively, you may use the packing slip(s) provided with your order(s) to return; simply mark your packing slip and include the appropriate Return Reason code next to the item indicated on the packing slip.

Pack your item(s) securely in the original product packaging. All items must be returned in original condition (including all paperwork, packaging, and accessories) with tags attached. All items must be unworn, unaltered and unwashed. Should you choose to return a Final Sale item, Shapes By Liz  reserves the right to apply a 50% restocking fee so long as the item is sent back in accordance with our Return Policy and is in a re-saleable condition.

All return shipping charges must be prepaid. We do not accept COD deliveries; they will be rejected. International customers: we recommend sending your return along with a tracking number and insurance, as we are not responsible for lost or stolen packages.

Send your package to:

216 Atlanta Rd
Suite F PMB 1009 

Cumming, GA 300408

Store Credit

Store credit in the form of a Shapes By Liz Discount Code will be issued for your return item(s) once your package is received and processed at our Distribution Center. Please allow up to 5-7 business days for our Returns Department to process your return once delivered. Your Discount Code covers the purchase price of each item and tax, if applicable. Shapes By Liz does not issue store credit for the original shipping charges.

Stale Returns

Shapes By Liz requires items to be returned within 10 days of the delivery date, as stated in our Returns Policy. Returns received in our Distribution Center after 10 days are considered to be “stale” returns.

Alternatively, Shapes By Liz reserves the right to apply a 50% restocking fee for Final Sale or stale items. We will apply a 50% restocking fee to any stale item(s) sent back in resalable condition and in accordance with our Return Policy when processed at our Distribution Center. A Discount Code will be issued to you by email following our normal returns procedure.

 

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